Terms of Service

Please read these terms carefully before using our services

Last Updated: November 10, 2026

Welcome to Hello Movers. These Terms of Service ("Terms") govern your use of our website and moving services. By accessing our website or booking our services, you agree to be bound by these Terms.

1. Services

Hello Movers provides residential and commercial moving services, including but not limited to:

  • Local moving within California
  • Long-distance moving
  • Packing and unpacking services
  • Storage solutions
  • Furniture disassembly and reassembly

2. Booking and Estimates

Estimates: We provide estimates based on the information you provide. The final cost may vary based on actual services rendered, time required, and any additional items or services not disclosed at booking.

Reservations: A deposit may be required to secure your moving date. This deposit will be applied to your final bill.

Cancellations: Cancellations made less than 48 hours before the scheduled move may result in forfeiture of the deposit.

3. Pricing and Payment

  • All prices are quoted in US dollars.
  • Payment is due upon completion of services unless otherwise agreed in writing.
  • We accept cash, credit cards, and certified checks.
  • Additional charges may apply for stairs, long carries, heavy items, or other access difficulties not disclosed at booking.

4. Customer Responsibilities

By booking our services, you agree to:

  • Provide accurate information about the items to be moved, including quantity, size, and weight
  • Disclose any access restrictions (stairs, elevators, narrow hallways, etc.)
  • Secure necessary parking permits and building access permissions
  • Be present or have an authorized representative present during the move
  • Properly pack personal and fragile items unless packing services have been arranged
  • Remove items from drawers and empty furniture prior to moving

5. Prohibited Items

We cannot transport the following items:

  • Hazardous materials (chemicals, explosives, flammables)
  • Perishable food items
  • Plants (for interstate moves)
  • Valuables (cash, jewelry, important documents) - please transport these yourself
  • Pets and livestock
  • Illegal substances or items

6. Liability and Insurance

Basic Coverage: Our basic liability coverage is included at no additional cost. This provides limited protection based on weight (typically $0.60 per pound per item).

Full Value Protection: Additional full value protection may be available for purchase. Please inquire about coverage options when booking.

Claims: Any damage claims must be reported within 24 hours of delivery. Claims must be submitted in writing within 30 days of the move.

Exclusions: We are not liable for damage to items not properly packed by our team, damage caused by pre-existing defects, or items listed as prohibited.

7. Rescheduling and Delays

We reserve the right to reschedule moves due to:

  • Severe weather conditions
  • Mechanical breakdowns
  • Unsafe conditions at pickup or delivery locations
  • Other circumstances beyond our reasonable control

8. Website Use

By using our website, you agree to:

  • Use the website only for lawful purposes
  • Not attempt to gain unauthorized access to any part of the website
  • Not use the website to transmit harmful code or spam
  • Provide accurate information when submitting forms

9. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Hello Movers or its content suppliers and is protected by copyright and other intellectual property laws. You may not reproduce, modify, or distribute this content without our express written permission.

10. Limitation of Liability

To the maximum extent permitted by law, Hello Movers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our services or website.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the courts of Alameda County, California.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of the updated Terms.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

14. Contact Information

If you have any questions about these Terms, please contact us:

Hello Movers
3900 Newpark Mall Rd
Fremont, CA 94538

Phone: (888) 711-4778
Email: [email protected]

BY USING OUR WEBSITE OR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.